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Salesforce

Customer Operations Manager, EMEA Executive Office

London, United Kingdom / Remote

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Job Category
Sales

Job Details

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Dept description:
The EMEA Executive Office reports into Salesforce President & CRO, EMEA and leads strategic customer engagement across our EMEA region, as we continue to grow and strengthen our largest and most transformational customer relationships. Together with the CoS and EA, we develop and execute the executive coverage model across EMEA Horizon Accounts in close collaboration with the CCO and the SF EMEA Advisory Board, act as the SPOC for all VIP HQ executive engagements, and report and optimise exec. engagement processes across the region. The office works closely together with the CCO, COO and Marketing Leader for EMEA as well as the Operating Unit (OU) leaders to deliver value and impact for our customers.

The candidate can be based out of any of our hubs in Germany, Netherlands, United Kingdom, Spain, Italy, or Remote.

Responsibilities:
Work closely with Chief of Staff to the EMEA CRO across CxO account engagements, executive engagement strategies, and impact reporting.
Drive the EMEA exec. sponsorship program for EMEA Horizons and EMEA Top 30 accounts, working closely with the EMEA CCO on selected accounts to drive big-deal motions
Support the EMEA President's customer engagement strategy and execution together with EMEA President's CoS, incl. developing and executing exec. sponsorship strategy and quarterly reporting of exec. engagements
Support all VIP HQ-driven EMEA executive engagements that involve the EMEA President and collaborate closely with the EMEA marketing
Support the EMEA Advisory Board Leader and our advisors on top 30 account engagements, incl. Salesforce Innovation Centre (SIC) preparations and execution with account team and Salesforce ELT
Support quarterly EMEA advisory board meeting incl. content alignment, coordination with OU leaders/CoS, and execution of agreed next steps as well as Advisory Board event preparation (e.g. Dreamforce, World Tours) with EMEA Advisory Board leader, incl. content & speaker alignment and executive briefings

Ideal Profile:

  • Consultancy background preferred
  • Strong presentation, project management and analytical skills
  • Good communicator and collaborator (e.g. with EMEA CoS, EAs, Account Teams and EMEA Advisory Board Leader)
  • Ability to work with global account teams to drive big deal motions and executive sponsorship
  • Ability to work in a prioritised manner
  • Knowledge of available SF solutions preferred
  • English language required. German/French/Spanish/Dutch are a plus

Benefits & Perks
Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): London, UK; Milan, Metropolitan City of Milan, Italy; Munich, Germany; Amsterdam, Netherlands; Madrid, Spain
Job ID: Salesforce-JR246878
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns

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