Company Description
Are you driven to take action and initiative? Do you work best when you have defined objectives and the independence to manage how you meet those objectives? Do you enjoy using your excellent communication, problem-solving, and interpersonal skills to identify the best solutions for customers?
Join Us.
Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma, Colorado, Nevada and New Mexico.
Description
As a Customer Service Representative, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
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This is the job for you if:
- You excel at handling various types of customer inquiries
- You are an active listener and can leverage probing question to resolve issues
- You have a proven track record for hitting sales targets
- You bring an enthusiastic personality
What we offer:
- Competitive hourly rate of $15/hour
- An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities - 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes
Qualifications
- Excellent verbal and written communication skills, strong multitasking abilities
- The drive to solve problems and meet goals
- Ability to work in a fast paced, ever-changing environment
- Ability to type 30 WPM with accuracy
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- Proven work history related to the job field, 1-3 years' experience utilizing those skills in a customer-facing role
- Must successfully pass background check with reference checks
We will provide all equipment, but to work from home, you must possess:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
IMPORTANT NOTE: This job is open only to residents of the five states above (TX, OK, CO, NV and NM), and you must be authorized to work in the US in order to be considered for employment.
Additional Information
About Us
At Sutherland, named a Great Place to Work, we care for our customers' customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.