As Global Customer Experience Specialist you will be part of the Global Marketing & Sales - Customer Engagement team that plays a crucial role in ensuring a seamless connection between our customers and our business strategy. Their responsibility includes overseeing the process governance, which involves coordinating with e.g. Account Management teams to drive the direction of our sales teams. Customer Engagement team collaborates across customer journey, segment, channel, and application to achieve growth targets and objectives. The Customer Engagement team's focus in exceptional customer experiences and drive revenue growth through effective account management, voice of the customer, strategic industry vertical planning, and seamless customer interfacing across all channels.
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Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. For this role we follow a hybrid work structure where you can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.
Your responsibilities
- You define the strategy, uses, and opportunities for the analysis and conduct hands-on analysis to deliver global business benefits
- You track globally and Informs management of market research and analysis results that identify existing gaps or new opportunities for growth
- You build customer focus and customer experience capability and culture throughout the whole Hitachi Energy, aggregating feedback received and legacy from different Business Units to improve customer satisfaction and loyalty
- You ensure high quality synthesis and analysis, providing in depth understanding and insights relevant to Hitachi Energy decisions
- You extract and analyze data from sales/financial tools to measure effectiveness of current marketing activities and provides updates to management
- You support M&S and Product Management in best use of sales tracking system and monitor ongoing data quality and lead trainings to the stakeholders about the usage of the reports and dashboards
- You create templates and meeting packs for Management meetings, ensuring distribution in required timescales ahead of the meeting, reviews and builds analysis in line with the standard templates
- You ensure best value received versus costs and benchmark new suppliers and ensuring cost split between different stakeholders
- You ensure high quality synthesis and analysis, providing in depth understanding and insights relevant to Hitachi Energy decisions
- You extract and analyze data from sales/financial tools to measure effectiveness of current marketing activities and provides updates to management
- You support M&S and Product Management in best use of sales tracking system and monitor ongoing data quality and lead trainings to the stakeholders about the usage of the reports and dashboards
- You create templates and meeting packs for Management meetings, ensuring distribution in required timescales ahead of the meeting, reviews and builds analysis in line with the standard templates
- You ensure best value received versus costs and benchmark new suppliers and ensuring cost split between different stakeholders
Your background
- University Degree in Engineering
- At least 5-7 years of relevant work experience in Sales or similar
- Profound understanding of account management
- Strong command of English, including excellent writing and presentation skills
- Excellent communication and relationship-building capabilities, as well as solid business acumen