Atlassian is looking for a new Head of Advisory Services to join our senior leadership team. Reporting directly to our Head of Customer Success, this VP-level leader will own the strategy and delivery across our global professional services practice to deliver the technical, operational, and consultative perspective our Enterprise customers need to be successful with every Atlassian solution. Advisory Services is a global, 130+ person , $40M+ services organization with Atlassian solution expertise in delivering consultative services to ensure every customer realizes maximum value with Atlassian's multi-product, multi-solution portfolio of products.
Your future team
Atlassian is in a transformation moment. A 22-year-old, $4Bn company, Atlassian has built a suite of impeccable, mission-critical products that unleash the power of every team. As the company expands its footprint into the Enterprise, serving 80% of the Fortune 500 and beyond, we are investing heavily in our capabilities to build a world class go-to-market and customer experience engine.
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To meet the opportunity ahead, this senior leader will create and run the strategy and investment for Advisory Services, a globally-distributed, in-house Services and Consultancy focused on high-value, high-touch engagements with our most strategic customers. Collaborating with Customer Success Management, Sales, Product, Analytics, Marketing, and Support, this position will be instrumental in defining the strategic direction and operational strategies for how Atlassian connects product value to customer outcomes.
Atlassian serves customers of all sizes, from small companies to large enterprises, with a broad portfolio of solutions for Agile & DevOps, ITSM, and Work Management. We are looking for someone who can ensure a high-caliber of customer engagement capability, in all segments and across all solutions. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
What you'll do:
- Set vision for, and create operational cadences for a global, distributed team of 130+ across EMEA, APAC and the Americas
- Lead the process of building a multi-year vision and strategy for Advisory Services as a force multiplier for Atlassian solutions
- Mentor the team and shape the capabilities of a global Advisory Services organization, with an eye to developing leaders and attracting top talent
- Create and implement an effective, data-driven multi-segment offering Enterprise strategy to meet the needs of our largest customers
- Partner with marketing, analytics, support, and product teams to continuously evolve the engagement models for onboarding, adoption, expansion, and retention
- Shape the organizational objectives and success metrics, and guide your functional leaders on achieving measurable advisory services outcomes
- Create a teaming model for partnering with pre-sales, support, and the channel team on a cohesive approach to enterprise account success
Your background
- Minimum of 15+ years of leadership experience across the customer landscape with an emphasis on professional or advisory services.
- Professional services experience in a fast-growing, multi-product, global SaaS organization serving tech-savvy customers, with a breadth of exposure to both SMB and Enterprise customer needs.
- Experience building a professional services practice in parallel with a large and influential channel partner ecosystem.
- Strong knowledge of professional services operations, including implementation methodologies, customer success strategies, and risk mitigation.
- Ability to influence across the C-Suite with desire and ability to lead in a matrixed, highly-complex environment.
- Excellent leadership and team management skills, with a demonstrated ability to build and motivate globally distributed, high-performing teams.
- Experience building and executing strategic plans within a fast-paced B2B enterprise software company.
- Extensive experience driving revenue growth across advisory services or customer success organizations.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $239,000 - $318,600
Zone B: $215,100 - $286,800
Zone C: $198,400 - $264,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.