Position: IT Support Analyst
Location: Grand Cayman, Cayman Islands
About Us
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What’s it like to work here?
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We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
We are looking for an accomplished IT Support Analyst to join our IT team as part of our financial services business in Grand Cayman.
The Cayman Islands is home to our global headquarters and where the Maples Group first established operations in the 1960s. Since then we have grown to become one of the largest employers in Cayman, where colleagues from all over the world collaborate to deliver best-in-class solutions to clients worldwide. As part of our team you will:
- Provide technical desktop and application support to staff locally in our global offices through the service support ticket system
- Perform system administration tasks for in-house and generic applications, local Windows domain and Zoom telephony (phones and videoconference)
- Design system functionality and re-engineering business processes by leveraging his/her understanding of the local and global business requirements and find innovative solutions to system constraints
- Provide local change management for global initiatives, including the coordination of end-user testing, training and effectively communicating with stakeholders
- Assist in the preparation of departmental budget and business plans involving purchasing new services, hardware, software and other IT suppliers; and tracking IT assets (PC’s, mobiles, etc.).
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- To be successful in a fast-paced environment as a member of a high-caliber team,
- Familiar with the technology, tools and applications used by Maples Group;
- Effectively and proactively troubleshoot and resolve issues, and when required, collaborate with other members of the Information Technology team to “dig deeper” in order to identify and implement complex solutions;
- Work independently to deliver project results on time and within budget.
- 3+ years' work experience in Information Technology
- A+ certification and MCP Certification is preferred
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.