Partner Program Director

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• Coordinate and manage milestone activities for priority business objectives
• Forge cross-departmental relationships to drive collaboration in projects
• Provide project views for activity ownership, dependencies, and deliverable dates
• Follow-up and drive commitments from cross-departmental stakeholders to drive priority business objectives
• Represent partners in cross-departmental meetings to understand partner impact and coordinate follow-on meetings/activities as needed
• Work closely with Global Program & Enablement Director to understand partner journey touchpoints and interactions with BL teams to streamline and improve reled processes (customer success, product, sales, services, support, legal, training, etc.)

• Ownership over partner program guides for Alliances, Solution Provider, and BPO partnerships
• Propose verbiage and publish timely updates to partner programs following business updates that impact program components
• Drive new year program launch activities which includes the following:

• Propose edits-to and update new year program guide versions liaising closely with creative team and partner leaders
• Propose language for and oversee distribution of personalized partner tier status announcements
• Review data provided by Alliances Ops to determine annual partner awards recipients and propose winners
• Support partner kick-off event including invitation, content, and coordination of speakers
• Work with Sales Leaders to coordinate Partner Forum event

• Support vision for Partner Journey Scorecard that encompasses a holistic view for maturity across partner program requirements, specifically certification program requirements, practice building maturity, and churn and attrition KPIs

• Collaborate closely with Customer Communications and tailor communications regarding BlackLine business updates for partner audience
• Work closely with Alliance Marketing on calendar and own partner communication activity for program and enablement updates
• Own strategy for modes and frequencies for certain types of communications
• Manage timeline and support deliverables to execute communication under Marketing Ops guidelines
• Make sure internal teams are aware of partner facing communications
• Manage and clean-up source data for communication distribution listings
• Oversee and drive content completion for quarterly program and enablement newsletter
• Become an expert in our NewsOnDemand communication channel to push out timely communications to partner ecosytem

• Manage Calendar for Partner Webinars Series, proposing topics based on strategic priorities
• Coordinate speaker availability and secure SMEs for partner webinar topics
• Oversee and drive content readiness for webinar including speaker bios and ensuring a consistent storyline for webinar content
• Prepare verbiage for invite and landing page
• Coordinate rehearsals and practice sessions
• Become familiar with On24 platform as a producer
• Host live webinars and facilitate session and Q&A
• Follow-up on partner Q&A
• Provide visibility to leadership on webinar registration, attendance, and feedback

• Support manager with coordination of speakers, deliverables, timelines for strategic partner events including BeyondTheBlack conferences, Kick-Off events, and Partner Forums.

• Provide reports/dashboards for partner webinar engagement
• Propose and deliver partner scorecard attributes to report up health and status of program KPIs to demonstrate governance over program attributes
• Support creation of other reports/dashboards to reflect progress of partner powered and related partner program initiatives

• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed

• 4+ years' experience in alliances/channel programs preferred (e.g. Big 4, Global SIs, boutiques and Regional SIs, channel partners)
• 4+ years' experience with program management models and execution
• 4+ years' with communication models and in customer/partner facing roles
• Experience driving and seeing through successful execution of cross-departmental initiatives
• Experience leveraging various learning tools and media to provide optimal learning
• Understanding of ERP, CRM and related application software domains
• Deep understanding of partner go-to-market model
• Strong understanding of business/application consulting. Consulting background is beneficial
• Understanding of service offering creation, marketing, lead generation processes and key performance indicators/value drivers for large professional services / SI organizations
• Practical experience in supporting definition and delivery of solutions
• Ability to prioritize and focus on high impact initiatives to deliver outcomes
• Track record of delivering measurable results, regularly meeting or exceeding targets
• Strong executive presence & exceptional communication skills (verbal, written).
• Demonstrated ability to build, lead and execute strategy in a collaborative environment
• Superior ability to build and maintain positive working relationships
• Self-starter, with strong work ethic and personal drive and character qualities that match with company core values and inspires others to follow and act
• Willingness to travel on as-needed basis primarily across North America, and occasionally globall

• Experience in Partner / Alliance Management managing SI partners including experience with a variety of partner types preferred (e.g. ISVs like SAP, Big 4, Global SI's, boutiques and Regional SI's).
• 5+ years' experience in finance/accounting related business experience preferred
• Understanding of service offering creation, marketing, lead generation processes and key performance indicators/value drivers for large professional services / SI organizations.
• Practical experience in supporting definition and delivery of solutions with partner leads/P&L owners.
• Track record of delivering measurable results, regularly meeting or exceeding targets.
• Superior ability to build and maintain positive working relationships.
• Exceptional analytical, organizational, and project management skills. Ability to quickly analyze and apply relevant information to make timely and critical decisions that affect cross-functional teams to increase program ROI and effectiveness.
• Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen. Self-starter, with strong work ethic and personal drive and character qualities that match with company core values and inspires others to follow and act

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.