Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
- Traiter les commandes reçues par télécopieur, courriel et téléphone quotidiennement et fournir des confirmations à la demande
- Traiter les listes de colisage dans le système ERP en sélectionnant le transporteur approprié pour assurer une livraison en temps opportun
- Communiquer avec de multiples clients internes et externes
- Respecter toutes les procédures et instructions de travail lors de l'exécution de ses tâches
- Communiquer régulièrement avec les différents départements internes pour résoudre des problèmes concernant les produits ou les clients, y compris les commandes en suspens, les envois urgents, l'état des comptes clients, les factures, le traitement des retours, etc.
- Maintenir des données précises concernant les commandes en suspens
- Fournir aux clients des réponses exactes aux questions et aux plaintes concernant les services et les produits expédiés de façon courtoise et transmettre le problème à la personne appropriée au besoin
- Responsable de la création du compte du client et de tenue du dossier du client
- Faire des suggestions et des recommandations au superviseur/gestionnaire dans le but d'améliorer continuellement les opérations des services à la clientèle
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PRIMARY DUTIES AND RESPONSIBILITIES:
- Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Communicate with multiple external and internal customers
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
- Maintain accurate information regarding backorders
- Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Responsible for customer account setup and customer file maintenance
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
- Other tasks as assigned
The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
EXPÉRIENCE ET SCOLARITÉ REQUISES :
- Éducation postsecondaire ou l'équivalent dans une discipline connexe;
- De 0 à 2 années d'expérience dans un rôle de service à la clientèle;
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• Post-secondary education or equivalent in a related discipline;
• 0-2 years experience in a customer service role;
COMPÉTENCES MINIMALES, CONNAISSANCES ET APTITUDES REQUISES :
- Solide éthique de travail, sens des responsabilités, souci du détail;
- Orientation client proactive;
- Capacité à travailler en équipe et indépendamment avec un minimum de supervision;
- Capacité à accomplir des tâches simultanément dans un environnement dynamique;
- Faire preuve d'initiative, être efficace et organisé;
- Être capable de produire un travail qui soit constamment de très grande qualité, sous pression et en temps opportun;
- Excellente maîtrise des applications Microsoft (Outlook, Word, Excel, Internet Explorer, PowerPoint);
- Excellente maîtrise des systèmes de saisie des commandes;
- Excellente aptitude à résoudre des problèmes;
- Capacité obligatoire de communiquer clairement en anglais et en français.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
• Strong work ethic, sense of responsibility, high level of attention to detail;
• Proactive customer focus;
• Ability to work in a team and independently as well as with minimal supervision;
• Ability to multi-task in a fast paced environment;
• Self-starter, efficient, organized;
• Capable of consistently producing high quality work under pressure and in a timely fashion;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
• Strong proficiency in order entry systems;
• Excellent problem solving ability; and
• Mandatory ability to communicate clearly in English and French required.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.