Sr. Manager, Information Technology

JOB OVERVIEW:

This position is responsible to manage directly or through delegation, TSMs, activities, and multiple environments related to the Information Services or Information Technologies areas of the Company. Ensure the timely and effective end user expectations are met and/or exceeded at all times. Work toward and assists in the achievement of individual, team and department, and corporate goals.

KEY RESPONSIBILITIES:

• Ensure personnel understand expectations, have materials and equipment to meet those expectations, are placed in a role where they have strengths to meet those expectations, and are recognized for exceeding those expectations
• Demonstrate a proficiency at encouraging personal development and helping them to understand the importance of their role in fulfilling the mission of the organization
• Ensure all personnel are committed to quality, have healthy work relationships, have a clear understanding of their career progression, and are given opportunities to learn and grow
• Oversee staffing in regard to hiring, dismissals, performance management, and pay reviews
• Communicate status of personnel, products, and projects with clear, concise reports and metrics to all stakeholders
• Establish and ensure adherence to a department budget, providing project-level budget forecasts and manage in accordance with the established budget
• Communicate product and department future direction to team members and other stakeholders
• Facilitate the creation of project plans with proper scoping, estimates, and resourcing
• Ensure compliance to the adopted Change Management program, to restrict any changes to either the IT infrastructure (e.g., new systems or network devices) or the IT application environment in a controlled, authorized, and informative manner
• Enable team members by maintaining an attitude of empowerment and provides an atmosphere of transparency
• Ensure through direct involvement or delegation that each team member is adhering to the standards and best practices outlined for the organization
• Enable team members by empowering personnel and providing an atmosphere of transparency
• Create, implement and update Business Continuity Plans
• Oversee Change Management program, to restrict any changes to either the IT infrastructure (e.g., new systems or network devices) or the IT application environment (development to production job code promotion) to a controlled, authorized, and informative process.
• Communicate product and department future direction to team members and other stakeholders and management
• Ensure the correct and timely execution of projects
• Establish processes and controls in relation to industry standards for IT implementations
• Ensure the implementation of plans, coordinate and schedule feasibility studies and surveys, including economic justifications (ROI), of proposed versus existing equipment and procedures.
• Create and maintain a department budget, provide project level budget forecasts and manage in accordance with the established budget

• Excellent management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
• Outstanding verbal and written communication skills and ability to resolve disputes effectively
• Outstanding presentation and public speaking skills
• Outstanding independent decision making, analysis and problem solving skills
• Understand, interpret and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
• Broad and wide-range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding in multiple technical and business skills